Meet Paul: Your Personalized Support Partner in the Digital World
It all started back in high school when I joined forces with a few other students and became the 'go-to' squad for tech assistance within the school.
From there, my passion for technology grew through 15+ years of professional experience, including roles in technical support, quality assurance, and merchant services, but my desire to help people grew even larger.
I started Better Call Paul YYC so that I can set my own standards for exceptional and memorable customer service, while at the same time, empower individuals to feel confident in the ever evolving world of technology.
If you ever feel like technology is speaking a different language - or if navigating the ever-evolving digital landscape leaves you feeling overwhelmed and confused - You are not alone. Even I feel that from time-to-time! Many people, regardless of age or experience, struggle to keep up with the constant changes in technology.
That's where I come in. I'm your friendly tech coach, here to bridge the gap and empower you to feel confident and comfortable using technology in your everyday life. Whether you're a senior looking to master your smartphone, a busy professional needing help with online tools, or simply someone who wants to demystify the digital world, I am committed to providing personalized and individualized support tailored specifically to your needs.
My goal is to ensure learning is positive and achievable for everyone. This means ditching the jargon and technical terms. Instead, I offer patient and understanding guidance in a friendly and approachable manner.
Here's how I can help you:
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One-on-One Support: Unlike one-size-fits-all solutions, I take the time to understand your unique needs and goals. This personalized approach allows me to create a learning experience tailored specifically for you.
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Learn, Use, and Troubleshoot: No matter your starting point, I'm here to guide you through every step. Whether you're starting from scratch and want to learn the basics, need help using specific features on your devices, or are facing a particular challenge, I can assist you. I'll help you develop new skills, use your devices effectively, and troubleshoot any problems you encounter.
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Building Confidence: Beyond simply solving immediate issues, my focus is to empower you with the knowledge and confidence to become your own tech master. By understanding how things work and knowing how to navigate them, you'll be equipped to handle future challenges with greater ease.
Remember, age and experience level are no barriers to embracing technology. With the right support, anyone can overcome the initial hurdles and unlock the full potential of the digital world.
Let me be your tech coach! Together, we can navigate the exciting world of technology and help you achieve your goals in a positive and supportive environment.
In-Depth Tech Knowledge
Starting from high school, my passion for technology blossomed as I excelled in a specialized computer class, becoming one of the go-to individuals for hardware and software assistance among teachers and peers. This passion persisted through various professional roles, including tech support and quality assurance analysis, where I gained exposure to the software and business development aspects of technology. Beyond professional endeavors, I've consistently served as a trusted advisor for family, friends, and clients, offering practical solutions to their tech challenges. With a strong foundation in customer support and a holistic understanding of information technology, I'm equipped to assist all individuals and families, focusing on those with beginner to intermediate levels of technological proficiency.
Services
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Comprehensive tech training: computers, tablets, smartphones, and online safety basics
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Guidance on popular video conferencing platforms and responsible social media use
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Daily life tech training: online banking setup, telehealth service usage, assistive technology understanding
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Device setup and configuration: smartphones, tablets, laptops, PCs, and smart home devices
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Software installation and updates: ensuring applications are installed and up-to-date
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Customized consultations for tech purchases and tailored hardware/software training and support
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Device maintenance: routine upkeep, troubleshooting, and security measures
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Online security education: assessments, cybersecurity best practices, ongoing support
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Additional services: smart home integration, streaming platform setup, cloud storage assistance, and more
Free Consultations
Book a free consultation with me to ask questions and discuss your needs. Consultations are available over the phone or virtually.